Terms and Conditions

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS VERY CAREFULLY BEFORE USING THE WEBSITE. ACCESSING, BROWSING OR OTHERWISE USING THE WEBSITE IMPLIES YOUR AGREEMENT TO BE BOUND BY ALL THESE TERMS AND CONDITIONS (“AGREEMENT”). If you do not want to be bound by the Terms and Conditions, you must not use the Website or the GKM(Garh Kumaon Matrimony) Services. The Terms and Conditions also includes the applicable policies which are incorporated herein by way of reference and as amended from time to time (the “Terms and conditions”).

In these Terms, references to “GKM member” shall mean the end user accessing the Website/GKM services, its contents or using the GKM Services offered. GKM member also includes persons such as father, mother, brother, sister, relative or a friend (“Registrant”) of the prospective bride/ bridegroom. The terms “You” and “User” shall be interchangeably used for “GKM member”. “GKM Services” means a collective reference to the Garh Kumaon Matrimony service provided by garhkumaonmatrimony.com

Scope
You understand and acknowledge that Garh Kumaon Matrimony (GKM) acts as an “Intermediary” as defined under clause (1) sub-clause (w) of Section 2 of the Information Technology Act, 2000. GKM is a brand owned by garhkumaonmatrimony.com which owns, retains and has complete rights in GKM and the GKM Website /App/ GKM Services.

GKM acts as a platform to enable any user to themselves register on it (by filling the mandatory fields and optional fields, if any) to voluntarily search for profile(s) from the database of GKM’s already registered users, for seeking prospective lawful matrimonial alliances for themselves. GKM co-ordinators may also be able to assist you to create your profile, however, you must have a valid/operational mobile phone number and an email ID. The profiles in the database of GKM are classified broadly on the basis of language and region for the ease and convenience of its member / customer. GKM Members are provided with free/paid access for searching profiles from the database of GKM, as per the partner preference set by you (on the Website/Applications -(App) and you can shortlist the profiles in which you are interested .

1. Eligibility :
  A) GKM Membership and rights of admission is reserved solely for :

I. Uttarakhand Natives : Person whose ancestors belongs to Uttarakhand Hills village

B) Further in capacity as GKM member you confirm that you are :

I. 18 years or above (if you are a woman) or 21 years or above (if you are a man);

II. If you have applied for Divorce, you may register on our website/App by stating “Awaiting Divorce”.

III. If you are a resident of any other Country, you are legally competent to marry as per the local rules applicable to your country and you shall comply with the Indian laws for marrying a person of Indian Origin

C) In case you are a Registrant of the prospective bride/ bridegroom and has created profile in GKM Website/App on behalf of them or is accessing the GKM Website/App on behalf of them implies that you have taken their consent for their profile creation in GKM and for accessing the GKM Website/App.

1. Registration
  A. We expect that you would complete the online registration process with fairness and honesty in furnishing true, accurate, current, complete information and with providing recent photos of you which will help you to meet your parameters .We expect you to read the relevant column before keying in the details or selecting the option available or uploading the photo. You are requested not to key in details of the profile in field other than the applicable field (including mentioning id’s of other platforms/websites/App or repeating your details in another fields, after filling them once in the relevant fields or others photographs. In order to serve you better if GKM requires additional details you agree to provide it. You may also give a missed call to any of our retail outlets phone number for us to call you back and assist you in getting your profile registered on our website/App. Further you may fill in your email id and phone number in any of our registration campaigns appearing in various websites as part of our advertisements, basis which you may receive call from our Customer Service Center and assist you in getting your profile registered on our website/App. GKM may also reproduce your profile information in other matrimonial websites owned by garhkumaonmatrimony.com including community based websites to provide better matching Profiles to you.

B. If at any point of time GKM comes to know or is so informed by third party or has reasons to believe that any information provided by you for registration (including photos) or otherwise is found to be untrue, inaccurate, or incomplete,GKM shall have full right to suspend or terminate (without any notice) your GKM membership and forfeit any amount paid by you towards GKM membership fee and refuse to provide GKM service to you thereafter.

C. GKM also reserves the right to block the registration of your profile on Website/App, if any, in the case of your contact details/links being entered in irrelevant fields or if there are errors in any data entered by the GKM members in their profile.

D. Registration of duplicate profiles of the same person is not allowed in GKM Website/App. GKM shall have full right to suspend or terminate (without any notice) such duplicate profile.

E. You acknowledge and confirm that your registration with GKM and the usage of GKM services is with the bonafide intention of marriage and not otherwise. GKM Membership is restricted strictly to the registered GKM individual member only. Organizations, companies, businesses and/or individuals carrying on similar or competitive business cannot become Members of GKM and nor use the GKM Service or GKM members data for any commercial purpose, and GKM reserves its right to initiate appropriate legal action for breach of these obligation.

1. Account Security
  You are responsible for safeguarding the confidentiality of your GKM login credentials such as your user id, password, OTP, etc., and for restricting access to your computer/mobile to prevent unauthorized access to your account. We, as a Company do not ask for Password and you are cautioned not to share your password to any persons.. You agree to accept responsibility for all activities that occur under your account.

1. Role and Responsibility of GKM
  A. GKM reproduces your details once you register on our website /App on “as is as available” basis and also share your profile with other registered GKM members within website(s) of garhkumaonmatrimony.com ..

B. GKM’s obligation is only to provide an interface to its registered members to search their prospect themselves without any assistance.

C. The profile search conducted by any GKM member and the matches shown thereof are automatically generated by GKM, and based on the partner preference set by you. In the event of GKM member changing their partner preference on the Website/App, then the automated system generated prospect results of the Website/App may also undergo corresponding change.

D. GKM does not prohibit any GKM member from sending interest to your profile or communicating to you based on their partner preference. But you are at the liberty to deny their interest or proceed further if you are interested.

E. GKM cannot guarantee or assume responsibility for any specific results from the use of the data available from the GKM service or from other matrimonial websites owned by garhkumaonmatrimony.com including community based websites..

F. GKM shall safeguard sensitive user information using security standards,authentication mechanisms, access controls and encryption techniques.

G. GKM cannot guarantee the complete protection of user data while it is in transit, or prevent any tampering of the data by a third party with malicious intent before the data reaches the GKM servers.

H. GKM has a special safety feature for women, called “Secure Connect”, which enables women to take control of their privacy and safety while searching for their life partner. “Secure Connect” has a calling feature that lets the women in GKM receive calls from men who have premium membership without revealing their contact numbers to them, It is upto to the women to respond to the other party and GKM has no control over the same.

I. GKM do not authenticate/endorse any information of any profile and hence you as a user need to verify the credentials and information provided by other users.

1. Role and Responsibility of GKM Member
  A. You, shall safeguard your profile information by creating a strong password during profile creation with combination of alphabets, both upper and lower case and numbers.

B. Any information / data required by GKM for using the GKM services shall be provided by the GKM Member, as and when so sought by GKM.

C. You are requested to verify the credentials of the prospect, exercise due care and caution regarding their profile information which includes marital status, educational qualifications, financial status, occupation, character, health status, etc. and satisfy yourself before making a choice of your match. GKM shall not be liable for short coming due to any misrepresentations made by any of its GKM members.

D. You are required to verify the credentials of the prospect and we shall not be liable for any misbehavior/ misrepresentations made by the Prospect to you during video call. Please check “Safe Matrimony” link in the website/Apps for guidance.

E. To get better search results, GKM Members are expected to provide latest photograph which should not be more than 3 (three) months old. Providing old photographs/ photographs of others, inaccurate / false information shall be treated as violation of terms and conditions and GKM shall retain their right under clause 2 (b) of this terms and conditions.

F. GKM members are expected to disclose their health records during profile enrollment which includes any pre-existing illness, physical disability etc. Non – disclosure at the time of enrollment shall be treated as violation of the terms and conditions and GKM shall retain their right under clause 2 (b) of this terms and conditions.

G. GKM Members are advised to refrain from :

i. Entering into any financial transactions with prospects. GKM Members shall not seek financial help or provide financial help from / to the other GKM Members

ii. Using abusive language when they communicate with the other GKM Members

iii. Being discriminative or using racial comments etc.

iv. Sharing of confidential and personal data with each other but not limited to sharing of bank details, etc.

v. Entering into physical relationship with any prospect before marriage.

vi. Violating any law for the time being in force.

vii. From mentioning details of other matrimonial services while sending personalized messages

H. GKM members are expected to visit URL http://www.Garh Kumaonmatrimony.com for understanding the safety measures on partner search and awareness towards online safety.

I. GKM Members are expected to be cautious of prospects who ask for favours, money etc or call from multiple phone numbers, only interact over phone, doesn’t come forward for face to face meeting (physically or through video calls) and don’t involve family and friends in match making. Beware of suspended profiles status before you finalize an alliance with the prospect.

J. The GKM members agrees that for getting effective search results of prospects on Website/App you will regularly log in to the profile maintained in the Website/App and send expression of interest which is an automated messages to prospects as a free GKM member, and in the event you have availed paid GKM package, you can send personalized messages to prospects to show your expression of interest/replies. GKM member also may review the expression of interest sent to you / read the messages sent to you by prospects and may respond suitably.

K. You also agree that while accessing / using the Website/App, you will be guided by the terms and conditions of the Website/App including but not limited to the use of feature of website /App like chat instantly with prospect, viewing horoscope of prospects, enhancing privacy settings (photo/horoscope/phone number) or for viewing social and professional profile of members on their Facebook, LinkedIn, etc.

L. If the GKM Member fails to update in GKM website/App, any change in the particulars furnished in their profile/ then the GKM membership may be suspended by GKM at its sole discretion.

M. GKM member shall, in case of finalization of his/her/their Registrant’s marriage, delete their profile by themselves or intimate GKM for removal/deletion of their profile.

N. GKM Members agree to use secure devices, software and networks in a private place for accessing the GKM services.

O. GKM member shall not use any kind of Bots like web robots, Chatbot or any other automated processes/programs/scripts to use, communicate or respond in GKM Website/App.

P. GKM Members shall not probe, scan or test the vulnerabilities of the GKM Website/App or any network connected to the Website/App nor breach the security measures instituted by GKM.

Q. You shall also not make any payment / transfer any amount to account of any garhkumaonmatrimony.com employees. All payments shall be made only to GKM account.

R. GKM members are expected to approach garhkumaonmatrimony.com to resolve their complaints and grievances and shall not air their grievance/complaints in social media.

1. Customer Care / Customer Service
  In the event you come across any concerns in our service, then please be free to contact us:
  Email ID : info@garhkumaonmatrimony.com
  Contact No : +91-9412913340
  Address : Sector-5B, BHEL,Haridwar, Uttarakhand, 249403

1. Medium of Communication to GKM Members
  A. GKM member hereby consents for receiving communication including promotional communications through any medium of communications such as electronic mails, calls, SMS or through Whatsapp messages from garhkumaonmatrimony.com or other portals owned by garhkumaonmatrimony.com or their alliance partners.

B. GKM by its automatic system sends to its member (s) profile (s) of the prospect by way of images/ documents/ messages / links. GKM member confirms that the mobile number suGKMitted to it for verification or alternative number if any provided, is not registered with the Do Not Disturb / National Customer Preference Register and they shall not initiate any complaint. GKM Member further confirms that even if GKM Member is registered with the telecom service provider under the category Do Not Disturb / National Customer Preference Register the calls from GKM either to the verified mobile number or alternative number if any provided shall not be treated as promotional calls.

C. You are also entitled to set up your communications frequency from GKM, like – only on weekends or fortnightly etc. You may also opt for not getting any call from GKM by ticking the appropriate box in the Website/App, provided that, you agree to receive calls from Relationship Manager of Assisted Matrimony/ Elite Matrimony for contacting you as a shortlisted profile for their registered members.

1. Confidentiality
  Any feedback you provide to GKM shall be deemed to be non-confidential. GKM shall be free to use such feedback/information on an unrestricted basis. Further, by suGKMitting the feedback, you represent and warrant that (i) your feedback does not contain confidential or proprietary information of yourself or third parties; (ii) GKM member is not under any obligation of confidentiality, express or implied, with respect to the feedback; (iii) you are not entitled to any compensation or reimbursement of any kind from GKM for the feedback under any circumstances.

1. Privacy of Membership
  To protect your privacy and understand our practices as amended from time to time , please read and follow our Privacy Policy which also governs your visit to GKM and other websites owned by garhkumaonmatrimony.com , the personal information / data provided to us by you during the course of usage of GKM will be treated as confidential and in accordance with the Privacy policy and applicable laws and regulations. If you object to your information being transferred or used, please do not use the website.

1. Grievance Officer
  In the event you come across any violation by another user including but not limited to having content in the web site that is obscene, menacing, grossly offensive, harming minors, infringing copyright, patents, etc., or another user is impersonating etc. you may then please be free to provide your concerns in writing or email us with digital signature to:

Email ID : info@garhkumaonmatrimony.com
Contact No : +91-9412913340
Address : Sector-5B, BHEL,Haridwar, Uttarakhand, 249403

The Grievance office shall be available between 10 am till 6 pm Indian Standard Time from Monday to Saturday excluding Sunday and public holidays in India. The Grievance officer is appointed as per Rule 3 (11) of The Information Technology (Intermediaries Guidelines) Rules, 2011. Any and all complaints to the Grievance Officer shall be in writing

The Grievance Officer shall handle complaints in relation to the following violation by the User of computer resource as the User is not entitled to host, display, upload, modify, publish, transmit, store, update or share any information on the Website/App that –

A. belongs to another person and to which the user does not have any right;

B. is obscene, pornographic, paedophilic, invasive of another’s privacy including bodily privacy, insulting or harassing on the basis of gender, racially or ethnically objectionable, relating or encouraging money laundering or gambling, or promoting enmity between different groups on the grounds of religion or caste with the intent to incite violence;

C. is harmful to child;

D. infringes any patent, trademark, copyright or other proprietary rights;

E. deceives or misleads the addressee about the origin of the message or knowingly and intentionally communicates any misinformation or information which is patently false and untrue or misleading in nature;

F. impersonates another person;

G. threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign States, or public order, or causes incitement to the commission of any cognisable offence, or prevents investigation of any offence, or is insulting other nation;

H. contains software virus or any other computer code, file or program designed to interrupt, destroy or limit the functionality of any computer resource; (ix) violates any law for the time being in force.

1. Disputes between Members
  A. GKM Members are solely responsible for the communications (through any medium) with prospect or vice versa. GKM expressly disclaims any responsibility or liability for any monetary transaction(s) or exchange(s) or interaction(s) or passing of information(s) etc. between any GKM members inter se via e-mail, chat, interaction, Whatsapp or any other medium of communication between GKM members either using website /App or otherwise.

B. GKM has no obligation, to monitor any such disputes arising between the GKM members, and GKM shall not be party to any such dispute/litigation etc.

C. GKM is not a broker or the agent of any GKM member, and GKM does not partake in the exchange of any kind of discussion between the GKM members and prospects or the results of their discussion.

1. Content Right
  A. You agree that all content of GKM belong to garhkumaonmatrimony.com excluding your or third party content including advertisement on the Website/App for which GKM has requisite license/right in terms hereof to display the same on our Website/App.

B. You acknowledge that you alone are responsible and liable for the content (mandatory or optional content you provided on our website) and information including the profile details, photograph and other content(s) keyed in the relevant field of the Website/App at the time of the creation of the GKM profile or subsequently modified by you and also for all the post and communication (including personalized messages sent by GKM paid members) with other member(s). You hereby represent and warrant that you own all rights, title and interest in your content/information or have the necessary licenses, rights, consents, and permissions to provide the said content/information. However, by suGKMitting the content/information to GKM, you hereby grant GKM a worldwide, non-exclusive, royalty-free, sub-licensable and transferable license to use, reproduce, distribute, prepare derivative works of, display, publish, communicate to the public, law enforcement agencies, courts, and the GKM’s business and services, including without limitation for promoting, communicating to the public and redistributing part or all of the content/information (and derivative works thereof) in any media formats and through any media channels.

C. While GKM does not accept any obligation to monitor the content/information in your profile, if the content/information is found not to be in compliance with these Terms and conditions, GKM may delete the content/information and / or terminate or suspend your registration or (without a refund of any subscription paid by you in terms of clause 2 (b) of these terms and conditions). You agree that if the situation warrants GKM may at its sole discretion put restriction on any GKM member to other member’s communications.

D. garhkumaonmatrimony.com reserves the right to proceed/initiate appropriate steps under the prevailing law against infringement by violators of the its proprietary rights or for illegally copying, modifying, publishing, transmitting, distributing, performing, displaying, or selling of any such proprietary information including using it for commercial purpose in any manner whatsoever.

1. Third Party website
  A. GKM member understand and agree that GKM may allow third parties to put up advertisements on the GKM application/Website and GKM does not control the contents of such third party advertisement on the GKM application/Website. Third party websites to which links are given on Website/App are not governed by these Terms and conditions and all such third party websites are governed by their own terms and conditions for use and privacy policy, and in case of conflict the terms and conditions of the third party website shall prevail. The Company does not in any manner whatsoever authenticate, endorse, verify or certify these third party websites or any contents therein. Please note that a user shall click on links to third party websites at his / her sole risk and responsibility.

B. The GKM members agrees and understands that GKM may also allow third parties to provide GKM members services on the website/App like horoscope matching etc., and GKM may also collect the payment for such third party services to you, and GKM in this regard can have revenue sharing arrangement with such third party, however in no event shall GKM be liable to you for such third party services.

C. GKM reserves the right to add/delete/alter/modify/suspend any or all the GKM Services at any time as it may deem fit, without notice. The GKM members are expected to see the change on the Website/App.

1. Limitation of liability
  A. garhkumaonmatrimony.com / GKM or its Office bearers shall under no circumstances be liable or responsible to the GKM member or his/her authorized Representative or Registrant or any third party for any direct, indirect, special, exemplary, incidental, or consequential damages of any character including, without limitation, damages resulting from the use of our Website/App/Third Party Website/ GKM services.

B. GKM informs you that the exchange of profile(s) through or by GKM should not in any way be construed as a matrimonial offer and/or recommendation and / or advice or guarantee given to the GKM member, from/ or by GKM.

C. Notwithstanding anything to the contrary contained herein, GKM’s liability to you for any cause whatsoever, and regardless of the form of the action, will at all times be limited to the amount paid, if any, by you to GKM, for any specific GKM paid package, and no further.

1. garhkumaonmatrimony.com / GKM will not be liable in case of any wrong/improper match made due to unavailability of profiles from GKM/garhkumaonmatrimony.com ’s owned other websites.

1. garhkumaonmatrimony.com / GKM or its office bearers shall under no circumstances be liable, if any, for the GKM member entering into financial transaction with any other GKM Member or any third party.

1. garhkumaonmatrimony.com / GKM or its office bearers shall under no circumstances be liable, if any, for any GKM members not responding/reciprocating when you approach them for matrimonial alliance

1. Class Action Suits
  You acknowledge and confirm that you will not bring or participate in any class action or other class proceeding in connection with any dispute with GKM. Further neither you nor GKM agrees to class arbitration.

1. General
  In the event you file a false complaint against another prospect on our Website /App and consequently we have suspended/deleted that prospects profile based on your complaint, then we reserve our right to initiate appropriate legal (Civil/Criminal) action against you and claim any and all costs expenses from you, for such irresponsible/misrepresentation/illegal/unlawful action. We also reserve our right to suspend your profile and forfeit any and all amounts paid by you for the GKM services as per clause 2 (b) of these terms and conditions.

1. Notwithstanding anything contained herein, GKM reserves the absolute right to delete, in any manner as it deems fit, any content of any profile listing placed on GKM/website/App (once such instance come to GKM notice) in order to ensure, that proper consent has been obtained by you , prima facie accuracy and the prevailing laws in force for the time being, especially those relating to providing any obscene, libelous, blasphemous, slanderous, defamatory or invasive of another person’s (deceased or alive) right of privacy or publicity, or that may reasonably be deemed to be harmful, vulgar, pornographic, abusive, harassing, threatening, hateful, objectionable with respect to race, religion, creed, nationality, gender or otherwise unfit for reproduction; or suggests or encourages unfair or illegal /indecent, unlawful activity. GKM also reserves the right to block/ delete / suspend the profile which might be offensive, illegal or that might violate the rights, harm or threaten the safety of our office bearers/employees (including undue communication with any employee) and/or other registered prospects or using our GKM website/App as a means of communication while sending messages to other GKM members regarding their profile identity in other matrimonial websites.

1. Once your paid membership expires, you cannot avail the unexpired balance phone call count/ unexpired SMS . Similarly, you cannot access the already viewed GKM member(s) contact information unless you renew your account within 30 days

1. However on renewal, the unexpired phone call / SMS shall be carried forward to your account from the last day of expiry.

1. In case of conflict between the terms and condition of Website/App and terms and conditions of any other website including other websites of garhkumaonmatrimony.com , the terms and condition of GKM Website/App shall prevail for the service provided through this Website/App.

1. Disclaimer
  A. Your access to and use of the GKM Services or any content is at your own risk. YOU UNDERSTAND AND AGREE THAT THE GKMSERVICES ARE PROVIDED TO YOU ON AN “AS IS” AND “AS AVAILABLE” BASIS. WITHOUT LIMITING THE FOREGOING, TO THE FULL EXTENT PERMITTED BY LAW, GKMDISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. GKM does not warrant that the Website/App, its servers, or e-mail sent from GKM are free of viruses or other harmful components. GKM will not be liable for any damages of any kind arising from the use of this GKM Website/App, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.

B. GKM does not give any implied or explicit guarantee or warranty of marriage or alliance by you choosing to register on our Website/App and using GKM services (both paid and free).

C. Notwithstanding anything contrary contained anywhere, under no circumstances, GKM shall be held responsible or liable whatsoever or howsoever, arising out of, relating to or connected with:

i. any act or omission done by GKM/garhkumaonmatrimony.com /payment gateway/alliance partner etc.;

ii. any untrue or incorrect information suGKMitted by you or on your behalf;

iii. any decision taken by you or on your behalf or any consequences thereof, based on any information provided by any other user (including suspension/deletion of the profile from GKM);

iv. any unauthorized or illegal act done by any third party relating to or connected with any information suGKMitted by you or on your behalf;

v. any cyber crime attempted or committed by anyone and

vi. any incident of force-majeure or ‘act of god’.

vii. Any issue already stated in these terms and conditions including limitation of liability clause of these terms and conditions.

viii. Using/availing of third party services namely horoscope matching services etc. and for paying them through the Website.

ix. GKM shall not be liable for the outcome of during any interaction in a meeting, call, sms, chat, email or social media posts at any point of time

x. Any issues relating to any technical malfunction of any telecommunication network, software, hardware failures, network congestion, denial of service, failure due to spamming or any combination of the above.

D. You expressly agree that your use of this Website/App is at your sole risk.

E. We are not liable to you for any damage or alteration to your equipment including but not limited to computer equipment, hand-held device or mobile telephones as a result of the installation or use of the app. We are not liable to you for any damage or alteration to your equipment including but not limited to computer equipment, hand-held device or mobile telephones as a result of the installation or use of the app.

1. Indemnity
  By using our GKM services you agree to defend, indemnify, and hold harmless GKM, its subsidiaries, affiliates, Directors, officers, agents, and other partners and employees, fully indemnified and harmless from any loss, damage, liability, claim, or demand, including reasonable attorney’s fees, made by any person through improper use of the service provided by GKM. This defence and indemnification obligation will survive in perpetuity.

1. Termination
  A. We/ GKM in good faith reserve our right to terminate your GKM membership or suspend/delete your profile at our sole discretion without any notice to you and take any action as mentioned in clause 2 (b) of the Terms and Conditions, in case you

I. seek physical / financial favors from our other registered members or

II. have provided incorrect information on our website/App or

III. have committed any fraudulent/ unlawful/ illegal activities through the use of our website/App or

IV. have violated this Terms and conditions or

V. have misappropriated the name, likeness, email address, contact no or other personally identifiable information of another GKM member created a profile on our website /App by impersonation/ fake/ bogus/ false/ misrepresentation/ without consent of the person who’s profile is being registered or use only part information including using photo of third parties without the permission of such third parties or act with other members/employees in indecent/improper manner,

B. If GKM receives any complaint against you and consequently we have suspended/deleted your profile in good faith, then we shall not be liable to you in any manner whatsoever, including for any loss, costs, expenses, or consequence, if any.

C. Unless otherwise provided in these Terms and Conditions, GKM membership may be terminated by GKM / you without assigning any reasons by serving 7 ( seven) days written notice on the other, all amount paid till date by you to GKM shall be forfeited.

D. Upon termination / suspension of GKM membership, your right to use or access the GKM Website/App GKM services will cease immediately. All provisions of this terms and conditions that by their nature should survive termination shall survive termination, including, without limitation, disclaimers, and limitations of liability. Termination of your access to and use of the GKM Services shall not relieve you of any obligations arising or accruing prior to such termination.

1. Jurisdiction and Applicable Law
  A. The registration of GKM membership and all GKM services are deemed to have been entered into within the territorial Jurisdiction of Haridwar, India.

B. The GKM Members unconditionally agree that all such disputes and / or differences if any shall be governed by the Laws of India and suGKMitting to the exclusive Jurisdiction of appropriate court of law in Haridwar, Uttarakhand, India.

1. Mode of Payment
  A. Payment made by cash / cheque / Net Banking / Debit / Credit Card/ Paypal/ RTGS/ NEFT/ would be in accordance with the prevailing RBI guidelines. Activation of paid GKM service shall be subject to realization of the said payment. In case of dishonor of Cheque/demand draft; you shall be liable to pay applicable bank’s cheque/DD bouncing charges. Further GKM service to your account will be deactivated / suspended until you settle the value of the payment and applicable bank charges in cash.

B. GKM uses third party payment gateways for collection payment through credit/debit card or other payment instruments. You agree to provide us with your Permanent Account Number / Form 60/61 of the Income Tax Act, 1961 and rules thereunder in the event you choose any paid package of garhkumaonmatrimony.com , the value of such paid package being Rs.2,00,000/- [Rupees Two Lakh Only] and above from garhkumaonmatrimony.com .

You agree to provide us with your Permanent Account Number / Form 60/61 of the Income Tax Act, 1961 and rules thereunder in the event you choose any paid package of garhkumaonmatrimony.com , the value of such paid package being Rs.2,00,000/- [Rupees Two Lakh Only] and above from garhkumaonmatrimony.com .

1. Refund and Assignment
  A. The payments made by any GKM member to garhkumaonmatrimony.com by way of membership / renewal fee / auto renewal are treated as non-refundable.

B. GKM member shall not assign or transfer your GKM membership to any other person or entity, and such an act shall be treated as violation of terms and conditions and GKM shall retain their right under clause 2 (b) of this terms and conditions.

C. Payment once made for GKM services cannot be assigned to any person/party or adjusted towards any other product or packages provided by the Company.

1. Renewal
  A. We automatically renew all paid Memberships before the expiry of the term of the paid Membership. You agree that your account will be subject to this automatic renewal feature

B. When you first subscribe for your paid Membership, you acknowledge that when your paid Membership expires it will automatically renew for the duration and at the last paid price.

C. The maximum tenure of any packages will be 12 (Twelve) month. Every GKM packages post validity period (varies from package to package), shall be renewed.

D. If you do not want your paid membership to automatically renew, you must cancel your paid membership. In case you have to mail for cancellation, mail to cancellation.GKM@matrimony.com

1. Additional terms and conditions applicable to Non- Resident Indian customers.
  A. Jurisdiction

The laws of India shall be applicable.

B. Arbitration of Disputes.

The Parties shall discuss among themselves and resolve any disputes informally. We are interested in attempting to resolve any Disputes by amicable and informal means, and we encourage you to contact us before resorting to arbitration. If the dispute is not resolved within 30 ( thirty ) days from the date of such dispute , then such dispute may only be resolved through an individual arbitration conducted in accordance with the provisions of The Arbitration and conciliation Act, 1996, by sole arbitrator. The seat of Arbitration shall be Haridwar, Uttarakhand, India. We shall appoint the sole arbitrator. The arbitration proceedings shall be conducted in the English language

C. However, Disputes relating to infringement of our intellectual property rights, which we may elect to have resolved by means other than arbitration.

D. In case of Renewal, Customer is charged the current price that prevails and renewed is done only for 3 months duration irrespective of the past package.

E. Enforcement

Any proceeding to enforce this arbitration agreement may be brought in Courts of Haridwar, Uttarakhand India.

1. Moneyback Guarantee
  Within the first 90 (ninety) days of becoming a premium member, If you have sent a maximum of 10 (ten) messages to mutually matching profiles, and there has not been a single Acceptance from your contacted profiles, we would refund your premium amount paid within a period of 7(seven) working days from such intimation to us. The conditions for getting a refund also includes that your profile should be at least 95% complete and Messages sent by you should be given a minimum of 2(two) weeks window for getting a response.

A.Users whose contact numbers are viewed by you for getting their acceptance over call/ personal message (or)

B.Users who have expressed interest for your profile and you have responded positively (or)

C.Users who have sent a message and you have accepted it or replied to it (or)

D.Users who have accepted or replied to the message sent by you (or)

E.Users who have viewed your contact number

This Moneyback Guarantee is applicable for the purchase of Gold/Diamond/Platinum packs only.

1. Assisted Service Guarantee is applicable only for the users:
  A.Who have availed the Assisted Service for the first time.

B.Who have more than 100 matching profiles based on the partner preference set by them at the time of the Assisted Welcome Call.

C.Who have not narrowed down the partner preference, once the Assisted service starts.

1. Membership Packages
  A.We have various premium membership packages called Gold, Diamond, Platinum, Prime Gold, Prime Diamond, Prime Platinum and Assisted.

B.You shall opt for any of our premium membership packages varying between three months to one year with differing price to access various premium features.

C.Each premium package has certain limitations on count of Phone number view except for Diamond and Platinum package. The Diamond and Platinum package has unlimited phone number view but within the Fair Usage Policy limit. Viewing an accepted member’s mobile number will not deduct the mobile number count (For applicable domains)

D.The members of Platinum package (3,6,12 months) can receive Personalised Messages (PMs) from Free Members. Only if PP of Platinum member matches with the Personal Interest of the free member profile this will be allowed (For applicable domains).

E.The Fair Usage Policy (FUP) limit on Phone view count and Count on Personal message for all the premium membership packages

F.To know the complete details on various Membership package and its benefits, please visit ‘Payment Options’ page

PLEASE READ THE FOLLOWING TERMS & CONDITIONS VERY CAREFULLY BEFORE AVAILING OUR DOORSTEP SERVICES. THESE TERMS & CONDITIONS GOVERN THE USE OF DOORSTEP SERVICES.

BY ACCEPTING THE SERVICES, YOU ACCEPT AND CONSENT TO THE TERMS & CONDITIONS FOR DOORSTEP SERVICES.

Services

GKM Services shall assist the Customer in registering their profile in Garh Kumaon Matrimony and / or Community Matrimony (hereinafter referred to as GKM) website/ app.

The service co-ordinator will guide the Customer through the process of creating their profile, usage of GKM website/ app, and enlighten the Customer about existing packages and offers.

Eligibility

All Indian citizens above 18 years residing within the territory of Haridwar Uttarahand can avail the services.

Booking & Payment

The Customers can avail the doorstep services by contacting GKM, via its doorstep services number (9412913340). Customers are required to facilitate basic information including but not limited to name, mobile number, email id to avail the services. The Customer hereby explicitly gives consent for sharing the above information for the purpose of availing Doorstep Services and for registration of their profile in the online match making portals of garhkumaonmatrimony.com . Once the customer accesses the online portals / websites, the terms and conditions and Privacy Policy mentioned therein will be binding on the Parties.

The doorstep service is a paid service. The Customer is required to pay a services fee of Rs. 199/- (Rupees Ninety Nine only) including applicable GST. Payment link will be sent to the Customers mobile/ email id through which payment can be completed either by Debit or Credit card/ UPI/ net banking.

Confirmation of the doorstep visit will be sent to the registered mobile number or email ID upon completion of payment.

Doorstep service will be initiated within 7 working days from the date of receipt of payment and subject to availability of the Customer, Door step services will be lined up and provided. The scope of Doorstep service is confined only to “One Visit” of the representative of garhkumaonmatrimony.com and provide guidance on various packages that are offered by garhkumaonmatrimony.com and enabling the Customer to avail the package suited to the requirement of the Customer. If the Customer requires a subsequent visit, they have to again pay the service fee and the Service Provider will line up doorstep service within 7 working days from the date of receipt of payment.

Cancellation & Rescheduling

The Customer can cancel the Doorstep service within 24 hours of the scheduled visit time & date and seek a refund.

Refunds will be processed within 7 working days subject to deduction of GST amount.

a. Customer can seek for rescheduling the Doorstep service visit and based on the request of Customer, Doorstep service visit can be rescheduled maximum for three occasions and post which Customer shall forfeit the fee paid.

Roles & Responsibility of GKM

a. GKM’s obligation is only to assist customers in registration of profiles in GKM’s website/ app. Post registration, the terms and conditions mentioned in the App / Website will govern the contract between the Parties.

b. GKM shall safeguard sensitive user information using security standards authentication mechanisms, access controls and encryption techniques.

c. GKM cannot guarantee the complete protection of user data while it is in transit, or prevent any tampering of the data by a third party with malicious intent before the data reaches the GKM servers.

d. GKM is not responsible for delays due to any factor beyond GKM control or Force Majeure events.

e. GKM is not liable for any financial transaction between the GKM’s representative and Customer. The Customer shall not pay any amount to GKM’s representative and any payment made towards service fee shall be paid only to the account of garhkumaonmatrimony.com .

Roles & Responsibility of Customer

a. GKM prohibits discrimination against service agents including on the basis of race, religion, cast, gender, age or any other characteristic that may be protected under applicable laws.

b. We request customers to treat all service agents with courtesy and respect. We reserve our right to withhold access to services at our absolute discretion if the customer’s behaviour toward GKM service agent is in a manner which is disrespectful or abusive or which otherwise deem to be inappropriate or unlawful.

c. Customers are prohibited to do any kind of financial transaction directly to the representatives of garhkumaonmatrimony.com / GKM.

Privacy

To protect your privacy and understand our practices as amended from time to time, please read and follow our Privacy Policy which also governs your visit to GKM and other websites/Apps owned by garhkumaonmatrimony.com , the personal information / data provided to us by you during the course of usage of GKM will be treated as confidential and in accordance with the Privacy policy and applicable laws and regulations. If you object to your information being transferred or used, please do not use the website or App.

Complaints

If you have any complaints or dispute, please contact our customer support either in writing or in email with digital signature to:

Email ID : info@garhkumaonmatrimony.com
Contact No : +91-9412913340
Address : Sector-5B, BHEL,Haridwar, Uttarakhand, 249403

Indemnity

By using our GKM services you agree to defend, indemnify, and hold harmless GKM, its subsidiaries, affiliates, Directors, officers, agents, and other partners and employees, fully indemnified and harmless from any loss, damage, liability, claim, or demand, including reasonable attorney’s fees, made by any person through improper use of the service provided by GKM. This defence and indemnification obligation will survive in perpetuity.

Termination

GKM reserves the right to terminate the services for any breach of these Terms & Conditions. all amount paid till date by you to GKM shall be forfeited.

Upon termination / suspension of GKM membership, your right to use or access the GKM Website/App GKM services will cease immediately. All provisions of this terms and conditions that by their nature should survive termination shall survive termination, including, without limitation, disclaimers, and limitations of liability. Termination of your access to and use of the GKM Services shall not relieve you of any obligations arising or accruing prior to such termination.

Governing Laws

The Terms & Conditions are exclusively governed by the Laws of Indian (Jurisdiction).

Arbitration of Dispute

The Parties shall discuss among themselves and resolve any disputes informally. We are interested in attempting to resolve any Disputes by amicable and informal means, and we encourage you to contact us before resorting to arbitration. If the dispute is not resolved within 30 ( thirty ) days from the date of such dispute , then such dispute may only be resolved through an individual arbitration conducted in accordance with the provisions of The Arbitration and Conciliation Act, 1996, by sole arbitrator. The seat of Arbitration shall be Haridwar, Uttarakhand, India.We shall appoint the sole arbitrator. The arbitration proceedings shall be conducted in the English language.

Disclaimer :

The member or the representative of the candidate shall own the sole responsibility of disclosing all the essential informational truly and best to their knowledge needful to furnish the GKM account details and same they shall share with the others on GKM platform. Moreover they shall get complete information about the interested profiles and verify at their end themselves before proceeding further. GKM shall not be responsible for any misleading or fake profiles or information provided by any member.